Return Policy


Refunds

Your satisfaction is very important to us and we will gladly replace or process returns for any item if you contact us within 2 weeks of the delivery date.

If you have damaged items or wish to do a return, please send an email to returns@kinderkindkids.com with your order number and the item(s) you wish to return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

 

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at urna@jushinternational.com.

 

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at returns@kinderkindkids.com and send your item to: 720 Monroe Street Hoboken New Jersey US 07030.

 

Shipping

To return your product, you should mail your product to: 720 Monroe Street, Hoboken New Jersey, US, 07030

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.